Free shipping is available on all orders over $99 excluding bulky items such as surfboards. Due to their large size, we are required to charge a fee for these items. We are still taking the largest percentage of the shipping fee, however this allows us to continue offering value for money when it comes to ordering only via WASURF.COM.AU
We will always endeavour to ship your order the same business day. Where this isn't possible, the order will be processed on our next open business day. For smaller items we generally use registered Australia Post for all orders. Larger or more expensive items we may use a courier service depending on your location.
Prices listed on this website are listed for current, in stock items. On Sale items are exclusively until stock on hand lasts, and anything requiring to be ordered in will revert to the full Recommended Retail Price (RRP). WA Surf reserves the right to amend the prices given on our website at any time. Prices are locked once a deposit has been made on any customer invoice, and can not be changed to future discount prices at any time, either through adjustment or return and repurchasing of the item.
We welcome any feedback regarding pricing of our products through our Contact Page
We are happy to refund with just a few easy conditions. Refund applies for new items only, i.e. not used equipment or consignment and within 21 days of dispatch from WA Surf to you. Product must be returned to us unused and in as new condition. We do not refund transport costs, including the cost of originally sending you the product even if there was no charge to yourself. If you would like to know these costs, just contact us
and we will let you know. Apart from that, we will happily refund or exchange, even if it is something such as a wetsuit or harness not fitting as you thought it would. If a product is damaged due to freight, we will cover the costs of a repair as quoted by our chosen repairer. If you would like to return the product, we will offer a full refund excluding any transport costs.
Gift Vouchers can not be refunded. However, we will accept a transfer to store credit, if the voucher is unable to be used due to unforeseen circumstances.
TERMS OF SERVICE
By accessing, browsing or purchasing from wasurf.com.au (MC Boardsports Pty Ltd) you signify your acceptance of the following terms & conditions: MC Boardsports Pty Ltd or its owners, servants or agents shall not be liable for any consequential damages or injury that may result from the use (or misuse) of the information, media or products on this site. If you are not competent in the use of the product you ordered - please obtain professional instruction - we are more than happy to provide this for you. In the case of kitesurfing gear, this step is essential - you can visit our lessons info page