Terms And Conditions
CANCELLATION / REFUND POLICY
In compliance with the Australian Consumer Law (ACL), WA Surf is not required to offer you a refund if you change your mind, decides they do not like the purchase or has no use for it. However any unused lesson hours can be transferred to another person, used in the next summer season (for up to 3 years from the date of purchase) or be used as a store credit for purchases in the WA Surf shop.
If you wish to reschedule your lesson, please contact us as soon as possible.
You may modify/reschedule your booking free of charge if you give us 48 hours or more of notice so we have enough time to find a replacement for you.
You cannot make changes or cancel your lesson less than 48 hours before your lesson start. If you do not show up to your lesson (no show) or if you cancel it less than 48 hours before the start (last minute cancellation), you will forfeit your entire lesson and will not be able to re-book that lesson.
We will not refund any lessons, that are not given 48 hours notice.
WHAT HAPPENS IF THE LESSON(S) GET CANCELLED DUE TO UNSUITABLE WIND CONDITIONS?
Kitesurfing is a weather dependent sport. We only teach if and when the wind
conditions are safe and suitable for learning. As such, you must be prepared to have some of your lessons cancelled and rescheduled.
As a responsible and safe operator with permits and insurance, we do NOT operate during the months of April, May, June, July or August due to the winds being primarily generated by storm fronts and the lack of safe sea breeze winds.
To read more about what to expect from your lesson please SEE HERE.