Shipping Policy

Our policy is free shipping Australia-wide for orders over $50 excluding bulky items. You will find upon checkout that there is no charge for shipping when your cart is over this limit. For orders under this amount, we just charge $10 per order (not item). Please read out some of the fine print below.

YOUR DELIVERY ADDRESS
If possible, please supply us with a business address for the delivery of your order. Some freight companies will only deliver to commercial addresses, especially with larger items. If a residential address is given in this case, the customer will be required to collect the delivery from the freight companies depot.
SHIPPING TIMELINES
We will always endeavour to ship your order the same business day. Where this is not possible, the order will be processed on the next business day. If this is not possible for any reason, one of our friendly staff will contact you.
SERVICES USED
For smaller, lighter items, we generally use registered Australia Post for all orders that are mailed out.
However, in the event the delivery address is in a location that demands us to use a different means of delivery, we will. Examples of this are places such as Exmouth, Broome, and regional area's where it is not financially viable for us to ship via tradition routes. In this instance we will endeavour to find the most efficient and cost effective provider to get your goods to you as quickly as possible.
BULKY ITEMS
We will still ship bulky items, including but not limited to Stand Up Paddle boards, some surfboards, foils, and large twin tips. Due to their large size we are required to charge a fee for these items. We are still taking the largest percentage of the shipping fee, however this allows us to continue offering value for money when it comes to online ordering via WASURF.com.au
With all bulky items we request you to provide us with a commercial delivery address. This way we can use the best freight companies available for this type of shipping requirement to get your order to you as soon as possible.
 

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